Emotional Intelligence

 An individual with high emotional intelligence can manage his or her own impulses, communicate with others effectively, adapt to change, solve problems, and use humor to build rapport in tense situations. These employees are empathetic, optimistic and skilled at persuading in a sales situation and resolving customer complaints in a customer service role. This course will give you the understanding of emotional intelligence in your workplace as well as in your day to day life.

Learning Outcomes:

• Define Emotional Intelligence
• Learn the four core skills required for emotional intelligence
• Understand associated verbal and nonverbal communication
• To explain the Social Management & Responsibility implications
• Learn to gain control of one’s own emotions in the workplace & in your personal life