Pom Courses

PA & Executive Secretary Training Course

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Do you have what it takes to land that position as a Personal Assistant or an Executive Secretary? Whether you are taking minutes, writing a report, planning and scheduling, or preparing documents, all must be done with a high degree of confidentiality.


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Most companies prefer to employ Executive Personal Assistants who have completed some form of Secretarial training with a bit of additional experience. Our Personal Assistant and Executive Secretary workshop will empower trainees to be successful Secretaries. Participants will learn what it takes to effectively organize a meeting, manage time, and be proficient in business writing, to mention a few.
Being an Executive or Personal Assistant takes a special skill set and this workshop will provide participants with the necessary tools.

Course Outline:

  • Communication Skills
  • Managing Time Planning and Organizing Meetings
  • Dealing with Visitors /Customer Service
  • Telephone Etiquette

Outcomes:
By the end of the course, participants will be able to:

  • Build rapport with colleagues
  • Understand the importance of prioritization
  • Deal with difficult personalities
  • Negotiate win-win outcomes
  • Develop self-confidence and assertiveness
  • Prepare and action plan to control stress and manage time
  • Practice administration techniques to run the office effectively
  • Plan and organize meetings, prepare agenda, and take minutes
  • Learn business writing skills

Target Audience

Executive and Personal Secretaries, Personal Assistants, Junior Administrators with the potential to become a Personal Assistant.

Duration: 2 Days

An Executive or Personal Assistant is an important position that requires many skills, with confidentiality being the main characteristic. Personal Assistants and Executive Secretaries make the job of their mangers simpler by assisting them every step of the way. Multi skilling amongst others is one of the top requirements that is necessary for all Executive Secretaries.
This course aims to enhance the skills of Personal Assistants and Executive Secretaries already working in this position by focusing on a superior working style that will enable these employees to represent their Executive Managers, whenever they have to.

Course Outline:

  • Professional Business Writing
  • Report Writing
  • Office and People Management Skills
  • How to represent your Manager in meetings
  • How to screen visitors/incoming calls

Outcomes:
By the end of the course, participants will be able to:

  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Understand and use social media management
  • Demonstrate confidence in dealing with internal and external customers
  • Handle complaints professionally
  • Develop excellent relationship with Managers to increase productivity
  • Listen actively

Target Audience

Personal Assistants and Executive Secretaries who are already in the position and want to up-skill

Duration: 1 Day

 

Join us at Pomegranate Institute and learn to speak with a smile!