Performance Management

This interactive two-day program presents the performance appraisal process as an opportunity to strengthen the performance of those you manage, and formalizes the communication process used therein. You will learn how to use the “SMART” approach to devise appropriate annual performance objectives. Tips and techniques for effectively coaching your staff and monitoring performance during the performance management process will be discussed. You will have several opportunities to practice what you learn through role plays, case studies, and other activities.

Learning Outcomes:

• Introductions and Learning Objectives
• Performance Management Define
• Elements of a Performance Management System
• Benefits of an Annual Performance Development Plan
• The Performance Management Timeline
• Setting “SMART” Annual Objectives
• Roles of Manager and Direct Report in the Performance Development Plan
• Coaching Direct Reports During the Performance Management Cycle